We do NOT cancel orders. Please do not ask. Every time an order is placed, we are charged fees on that order. If it’s canceled we still have to pay those fees.
SALE ITEMS and PREORDERS ARE NOT RETURNABLE. As stated at the top of site and at checkout.
Return shipping is the responsibility of the buyer. You will not be refunded the shipping you paid to receive the item.
To be eligible for a return, your item MUST be unused and in the same condition that you received it. If the item is not in its original condition, appears to be worn or washed, or SMELLS like smoke/foul odor, your return will NOT be accepted.
We do not accept products that are intimate such as under garments and bathing suits.
Additional non-returnable items:
Face masks that are taken out of plastic
Clearance & Sale items. If you used a sales code then the item is considered a sale item.
Clearance & sale items are final sale and cannot be refunded.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
Please allow a few days after for us to process the return after we receive it. If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Exchanges (if applicable)
TO EXCHANGE, simply purchase the item/size that you need from the website ASAP and ship back the other item that doesn’t work. You will be refunded once we receive the item.
If you have questions, send us an email at firstname.lastname@example.org and send your item to: 311 SE Daisy Lane Trenton Missouri US 64683.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
To return your product, you should mail your product to:
311 SE Daisy Lane
Trenton Missouri 64683
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.